Introduction The National Disability Insurance Scheme (NDIS) plays a vital role in supporting Australians with disabilities by offering tailored services that promote independence, participation, and quality of life. Recent reforms aim to place participants at the centre of the NDIS, addressing longstanding issues and creating a more efficient, inclusive, and…

Introduction The Robodebt scheme, once a controversial aspect of Australia’s welfare system, left a lasting impression on how automated processes can impact vulnerable communities. As discussions about reforms to the National Disability Insurance Scheme (NDIS) gain momentum, concerns have surfaced about the possibility of similar administrative failings. The lessons from…